Privacy Policy
This privacy policy, which describes the measures we employ to protect privacy, is disclosed to all users of Grasshopper Manufacture Inc. (the “Company,” “we,” or “our”) (including, but not limited to, users of the “Grasshopper Manufacture Inc. website,” the GhM Store, and the Company’s other web services, as well as subscribers to our newsletter). Please note that the Japanese version of our privacy policy is official and the English version is for reference only.

Collecting personal information
Using personal information collected
Cookies
Logs and files
Links
Security
Passing to the third party
Indemnification
Suspension of use of personal information
Updating the privacy policy

For inquiries regarding how we treat privacy information, please contact

Definition of personal data
Personal data is data about living individuals and refers to (i) the data that can specify an individual directly such as name and birthday; and (ii) the code that can identify a specific individual such as my number. We treat personal data that we obtain with equal level of confidentiality to our own confidential information regarding our business matters. Additionally, even if the data would not specify individuals, they will be treated just the same if they can specify individuals when combined.

1. Collecting personal information
We ask for personal data upon user registration and upon payment processes, etc. for service when our web service or newsletter is used. In addition, there may be cases where users will be asked to provide various contents, such as images and videos, in the process of the users using our webservice and newsletters. Furthermore, from users’ browsers, we receive the data such as users IP address, cookie information and pages seen by users, and record them on our server automatically. However, information that can let us narrow down individuals will not be collected from this. Also, official documents are sometimes requested for users to prove their identity offline. Information collected offline and from other sources will not be added or supplemented to the information collected online without the approval of the individual.

2. Using personal information collected
All the personal data shall only be used to provide our service. Please note that the data will also be used for us to provide users information, such as one regarding a new service. Also, information provided when you receive our support will be disposed of when they are reasonably regarded as unnecessary in the accordance to our normal business operation. Also, the personal data can be modified or changed via changing the registered data. If you have a request for inquiries, suspension of use, erasure, etc. of personal data, we will respond promptly after confirming that you are the person in accordance with the prescribed procedure. If you have any inquiries regarding how we treat privacy, please contact.
The purposes for personal data to be used are specified as below and we will not be using them for any other purpose:
to provide customer support and other follow-up services using information such as address and email address
to provide information regarding special offers according to hobbies and tastes, new products and such use information such as address and email address, and analyze information such as browsing history and purchase history
to send prizes for those who won a contest and such using information such as address and email address
to send newsletters by using information such as address and email address
to check the record of order and shipment when GhM STORE is used use information such as name and address, and use information such as browsing history and purchase history
to settle service fees and collect unpaid fees using information such as name, address, purchase history, etc.
to handle disputes and lawsuits using information such as name, address, purchase history, etc.

3. Cookies
Our company uses cookies as needed. Cookies are data that can be sent from the web site to the users’ browsers. Cookies accumulate on your computer. We use cookies on our “service and support web site” to record how the user’s page is personalized or what product and/or service are registered. Also we use cookies on a part of advertisement system. When the users do not want us to use cookies in their browsers, they can set up the browser to deny cookies or have a warning appear on the browser when the site is receiving cookies. However, if the cookies are denied, then the service on our site can be affected. Also, using cookies, we collect information to improve usability on our site. However, we do not specify personal data based on information from cookies in any case.

4. Logs and files
Our company analyses trends, and access logs in order to manage the site, detect users’ behavior and to improve usability. The access log mentioned here is not linked to the information that can specify individuals.

5. Links
Our webservice and newsletters may include links to other web sites. We, Grasshopper Manufacture Inc., do not take responsibility over how other sites handle privacy information. This privacy statement is applied only to the information we collect.

6. Security
Regarding personal data that we collect, we take a various measures to protect them from losses, missuses, unauthorized accesses, falsification, breach and such. Regarding our own employees, we make announcement regarding our privacy policy and security and we have a chief administrator for protecting personal data and we hold lectures and internal audit periodically for all of us to understand and protect privacy. Also each employee has strictly limited access to personal data and is overseen rigorously and every one of them is obligated to protect the information as they sign non-disclosure agreement upon their employment.

7. Passing to the third party
Our company does not disclose personal data to any third party, except for the following cases.
When required by law
When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person
When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the person
When requested by a national agency (court, police, tax office, consumer center), a local public body, or any other agency with authority recognized by law or ordinance, or an agency entrusted with them
In the above cases, we may disclose the information without your permission.

However, the following cases do not correspond to the third parties specified above.
When we outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use
When personal information is provided due to business succession due to merger or other reasons
When personal information is shared with a specific person, the fact, the items of personal information used jointly, the range of people who use it jointly, the purpose of use of the person who uses it, and the purpose of use of the person who uses it
When the name or name of the person responsible for the management of the personal information is notified in advance to the person or put in a state where the person can easily know
Also, when we delegate work to a third party, we disclose information limited to the ones necessary to fulfill their tasks and we strictly review their practice of how to treat personal information and have them sign our non-disclosure agreement regarding personal data to obligate them to treat the information as strictly as we do in our company.
In addition, when providing personal information to a third party in a foreign country, the Company shall obtain the consent of the individual in advance, unless it is permitted by law to treat it as an exception.
If we receive image and video contents provided by users, there may be cases where we will publish them together with the usernames of the users on the Company website and newsletters, based on the users’ consents.
We will not sell, share, or lend the information to others in a way which is not specified in this privacy policy.

8. Indemnification
In case the user disclose his/her own personal information on internet (through using the chat service via mail, chat, bulletin board, game or inappropriate tools), there is a possibility that the information is collected by other users. We will not be responsible for any damages the user may receive from this. Please manage the security of sending out information as it is your responsibility.

9. Suspension of use of personal information
When the user requests the disclosure of personal information, we will disclose it to the user without delay. However, if the disclosure falls under any of the following, we may not disclose all or part of it, and if we decide not to disclose it, we will notify you to that effect without delay. When there is a risk of harming the life, body, property, or other rights and interests of the user or a third party When there is a risk of significant hindrance to the proper implementation of our business When it violates other laws and regulations In principle, we will not disclose information such as access logs. In addition, we also assume that the personal information of the user is not true, that it is handled beyond the scope of the purpose of use announced in advance, or that it was obtained by deception or other fraudulent means. , If you are requested to stop or delete the use of personal information, we will provide an opportunity to limit the use of information provided to us by users afterwards. When requested to suspend or delete the use of personal information, we will conduct necessary investigation without delay, and based on the result, we will suspend or delete the use of personal information and notify the user to that effect. .. However, if it costs a lot of money to suspend or delete the use of personal information, or if it is difficult to suspend or delete the use of personal information, and if necessary alternative measures can be taken to protect the rights and interests of the user, take an alternative. Currently, the purpose of usage for the users information collected are specified under “2. Using personal information collected” and limited to the ones necessary for the users to use our service, so the suspension of use part of the usage, specified, is not allowed. If the user does not wish to provide personal information, it’s possible to choose not to provide it. However, please note that if the information is absolutely needed to provide the service, we may not be able to provide the service. Also, regarding some of the personal information, the users can check and modify or change the personal information provided to us through our web site and various web services anytime.

10. Updating the privacy policy
This privacy statement is separate from agreement for each service, and it is not to obtain the approval of the users, but to disclose our ways in which we handle personal data. We may improve or modify our privacy statement upon any change of law or our business activities or users request and such. In such cases, the change will be notified in a manner easily understood and the change will take effect after a certain grace period. If there is a possibility that the users information are to be used beyond the scope, specified on our policy, the users will be notified in a manner that is easily understood, and then, they will be given a chance to stop of use individually. If the new purpose cannot be agreed, then the user can choose to deny it.
If you have any questions regarding our treatment of personal information, please contact
Privacy inquiries
contact@grasshopper.co.jp
Businesses handling personal data
〒112-0004
1-4-14 Koraku, Bunkyo-ku, Tokyo
Grasshopper Manufacture Co., Ltd.
Representative
Representative Director President Goichi Suda

Supplemental provision
Enacted from August 1, 2013
May 2, 2025 revision